Enterprise Customer Success Manager

Bellevue, Washington, United States · Customer Success

Description

We're proud to announce that on the heels of a successful Series C round this past May that Zenoti has raised an additional $20 Million from Steadview Capital to fuel our growth and expansion! Learn More

Our world is hectic, demanding and stressful - all of which is fueling explosive growth in the beauty and wellness industry. As this industry scales, so does the need for world-class tools to manage the business and stay competitive.

Zenoti develops extraordinary tools to help these businesses. We're cloud software for some of the world’s largest beauty and wellness service businesses. We help our global clients reach their full business potential - with an enterprise solution, flexible enough to accommodate companies spread across the globe and smart enough to help our clients thrive. We’re not the first player in our market, but we believe we can be the leader.

What's the opportunity?

As Enterprise Customer Success Manager you are the advocate and champion for Zenoti’s most important customers - from start to finish. You develop and evolve close customer relationships once sales are closed, and ensure Zenoti delivers software solutions and results that meet (and exceed) business needs, maximizing customer satisfaction and revenue.

You will develop new business and grow existing accounts by working closely with customers to understand their opportunities and challenges. In close collaboration with internal Services and Product team stakeholders, you will confidently and convincingly represent Zenoti’s features, services and value propositions to customers to solve and proactively address business challenges.

This role is a fast-paced, consultative, cross-selling and upselling function, which fundamentally requires masterful customer-facing communication, relationship management, and data-driven thinking - all the while, working quickly with internal teams to deliver results.

Requirements

What will I be doing?


What skills do I need?

Benefits

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